This website is operated by Bathworld Pte Ltd (“Bathworld”, “we”, “us”, “our”). Throughout the site, the terms “we”, “us” and “our” refer to Bathworld Pte Ltd. Bathworld offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation browsers, vendors, customers, merchants and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

1. Final Sale Policy

Bathworld Pte Ltd operates a strict no-cancel, no-refund and no-exchange policy. Once an order is confirmed and payment is processed, the sale is considered final.

We do not accept returns or exchanges for:

• Change of mind or personal preference.
• Incorrect selection (e.g., wrong model, size, or color).
• Project revisions or over-purchasing.
• Timeline delays in renovation or construction.

2. Customer Verification Responsibility

Customers are solely responsible for verifying all technical specifications before purchase. We strongly advise confirming the following with your contractor or interior designer:

• Product dimensions and site compatibility.
• Plumbing requirements (e.g., S-trap/P-trap distances).
• Compatibility with existing bathroom fittings & requirement (if doing replacement).

3. Installation Disclaimer

As a product supplier, we are not responsible for:

• Damage resulting from improper installation or handling by third-party contractors.
• Labor costs, removal fees, or re-installation expenses.
• Incidental damage to property during the installation process.

4. Order Cancellations

Orders are processed immediately to ensure timely delivery. Cancellations cannot be facilitated once:

1. Payment has been confirmed.
2. A “Special Order” or “Indent” item has been secured from our international suppliers.

5. Refund & Exchange Policy

Returns or exchanges are strictly limited to items that are received in a damaged, defective, or incorrect condition upon delivery

a. Damaged, Defective or Wrong Items delivered

We take great care in quality control; however, if an item arrives damaged, defective or wrong, the following protocol applies:

• Reporting Window: Issues must be reported within 3 working days of delivery.
• Evidence: Please provide clear photos/videos of the defect and its original packaging, and email to onlineFullstop@bathworld.net with receipt or proof of purchase.
• Condition: The item must be unused and uninstalled. Once an item is installed, it is deemed accepted and cannot be claimed as damaged, defective or wrong delivery.
• Resolution: Bathworld Pte Ltd reserves the right to inspect the item and, at our discretion, provide a one-to-one replacement upon claim’s approval. Refunds are only issued if the item is deemed irreparably defective and no replacement is available.
• Items sent back to us without prior agreement will not be accepted.

b. Payment & Transaction Fees

Payments via Credit/Debit Card (Stripe) or PayNow are final. Please note that in the event of any approved exceptional refund, transaction processing fees (e.g., credit card merchant fees) are non-refundable as these are charged by the payment gateway.

c. Administrative Discretion

Any deviation from this policy is at the sole discretion of Bathworld Pte Ltd. Any one-time exception granted does not constitute a waiver of our standard terms and conditions for future transactions.

6. Delivery Timeframes

• Processing: Orders are processed only upon receipt of full payment.
• In-Stock Items: Estimated delivery is 5-7 working days, Monday to Fridays during working hours 10am-6pm, excluding weekends and local public holidays.
• Indent/Custom Items: Lead times vary based on international supply chains and will be communicated separately.
• Disclaimer: Bathworld Pte Ltd shall not be liable for any delays in delivery due to factors beyond our control, including supplier delays, shipping disruptions, or public holidays.
  

  For indent or custom items, delivery timelines are estimates only and will be communicated individually. All delivery dates are non-binding.