This Privacy Policy describes how Bathworld Pte Ltd (“Bathworld”, “we”, “us”, “our”) collects, uses, discloses, and protects your personal data in accordance with the Personal Data Protection Act 2012 of Singapore (“PDPA”) when you visit our website, interact with us, or make a purchase through our online store.

By accessing or using our website, or by providing your personal data to us, you are deemed to have read, understood, and agreed to the terms of this Privacy Policy, and you consent to the collection, use, disclosure, and processing of your personal data by Bathworld Pte Ltd for the purposes set out herein.

Personal Data We Collect

We may collect and process the following personal data:

a) Information You Provide

• Full name
• Billing and delivery address
• Email address
• Contact number
• Order details and preferences
• Any information submitted through enquiry forms or communication.

b) Payment Information

Payments are processed securely via third-party providers such as:

• Stripe (credit/debit card payments)
• PayNow

Bathworld does not store your full credit card details.

c) Automatically Collected Information

When you access our website, we may collect:

• IP address
• Browser type and device information
• Pages visited and browsing activity
• Referring URLs or search terms
• Cookies and tracking data    

How We Use Your Personal Data

We may use your personal data for the following purposes:

• Processing and fulfilling orders
• Arranging delivery and logistics
• Providing order updates and customer support
• Responding to enquiries and requests
• Improving our website, services, and user experience
• Detecting and preventing fraud or unauthorised activity
• Conducting internal analytics and performance tracking
• Sending marketing and promotional communications (where consent has been provided

Marketing Communications

Where you have provided your contact details, you consent to Bathworld contacting you via:

• Email
• Phone call
• SMS or WhatsApp
• Other digital communication channels

for purposes including:

• Promotions and special offers
• Product launches and updates
• Events and collaborations

You may opt out of marketing communications at any time by:

• Clicking the “unsubscribe” link in our emails, or
• Contacting us directly

Sharing of Personal Data

We may share your personal data with trusted third parties where necessary, including:

• Payment service providers (e.g., Stripe)
• Delivery and logistics partners
• IT service providers (e.g., WordPress, WooCommerce, hosting providers)
• Analytics providers (e.g., Google Analytics)

We may also disclose your personal data:

• To comply with legal obligations
• To respond to lawful requests by authorities
• To protect our legal rights and interests

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable website functionality
• Analyse website traffic and usage
• Improve user experience
• Support marketing and advertising efforts

You may manage or disable cookies through your browser settings. However, doing so may affect certain website functionalities.

Data Retention

We retain your personal data only for as long as necessary to:

• Fulfil the purposes outlined in this Privacy Policy
• Comply with legal, tax, and accounting obligations
• Resolve disputes and enforce our agreements

Protection of Personal Data

We implement reasonable administrative, technical, and physical safeguards to protect your personal data from unauthorised access, disclosure, alteration, or misuse.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights Under PDPA

Under the Personal Data Protection Act 2012 of Singapore, you have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Withdraw consent for the collection, use, or disclosure of your personal data (subject to legal or contractual restrictions)

Requests may be subject to identity verification and reasonable administrative fees where applicable.

Third-Party Links

Our website may contain links to third-party websites. Bathworld is not responsible for the privacy practices or content of such external sites.

We encourage you to review their privacy policies before providing any personal data.

Changes to This Privacy Policy

Bathworld Pte Ltd reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs.

Any updates will be posted on this page. Continued use of our website constitutes your acceptance of such changes.

Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy or your personal data, please contact us at:

Bathworld Pte Ltd
Email: onlineFullstop@bathworld.net