Delivery Policy
- Delivery Coverage & Restricted Zones
We provide delivery services within mainland Singapore only. Delivery is not available to offshore islands or high-security zones.
- Delivery Timeframes
- Processing: Orders are processed only upon receipt of full payment.
- In-Stock Items: Estimated delivery is 5-7 working days, Monday to Fridays during working hours 10am-6pm, excluding weekends and local public holidays.
- Indent/Custom Items: Lead times vary based on international supply chains and will be communicated separately.
- Disclaimer: All timelines are estimates. Bathworld Pte Ltd is not liable for delays caused by courier disruptions, supplier delays, weather, or public holidays. Delivery dates do not constitute a binding contractual obligation.
- Delivery Charges & Surcharges
Model of delivery:
- Small Parcels (Tapware/Accessories) via Standard courier.
- Bulky/Fragile (Toilets/Basins/Cabinets) via Bathworld’s fleet.
For delivery of Bulky/ Fragile items, delivery will be only to Ground floor or Lift level only.
- Please ensure site has people to take receipt and inspection of goods.
For delivery of Bathtub, with material such as Composite marble/ Stone/ Cast-stone/ Polyresin, delivery is till Curbside only.
- Driver will unload the item at the nearest accessible point to your property (curb or driveway).
- Please ensure you have help available to move heavy items into your residence.
- Please ensure site has people to take receipt and inspection of goods.
Additional surcharges will apply for places that have:
- Non-Lift Access: Manual carry-up via staircases ($40 before gst, per floor) for Bulky items. *Surcharges to be paid via Paynow upon completion of delivery.
- Failed Attempts: Redelivery due to the recipient’s absence or incorrect address ($80 before gst, per trip)
- Special Requests: Specific time-slot requests or restricted access locations. ($80 before gst, per trip)
- Damaged, Defective or Wrong Items delivered
We take great care in quality control; however, if an item arrives damaged, defective or wrong, the following protocol applies:
- Reporting Window: Issues must be reported within 3 working days of delivery.
- Evidence: Please provide clear photos/videos of the defect and its original packaging, and email to onlineFullstop@bathworld.net with receipt or proof of purchase.
- Condition: The item must be unused and uninstalled. Once an item is installed, it is deemed accepted and cannot be claimed as damaged, defective or wrong delivery.
- Resolution: Bathworld Pte Ltd reserves the right to inspect the item and, at our discretion, provide a one-to-one replacement upon claim’s approval. Refunds are only issued if the item is deemed irreparably defective and no replacement is available.
- Items sent back to us without prior agreement will not be accepted.
