*Delivery will be made 4 Business days after order.
*Unlike online marketplace that charged per item based, our delivery fee is charged per order based, there is also no limit of items per order.
*Day (9am to 5pm) delivery fee will be waived for each order totalling more than S$100.
Note: Delivery into customer’s premise shall be at the sole request of the respective customer, and Horme shall not be responsible for any damages within the premises.
FAQ – Delivery
What if no one was at the delivery address during the confirmed timing & date?
Customers can choose to do a self-collection at our warehouse or pay a re-delivery fee as per the fee table above.
We take great pride in ensuring that our products are of great quality and condition.
You may exchange the items within 7 days in the following cases:
Please note that you must keep the product(s) in the state when you received.
We will deliver and exchange the items at our cost.
Return/exchange will not be accepted other than those stated above.
FAQ – Exchange
After using a product, I find that it’s not what I want. Can I return it?
We do not accept returns once the product has been opened and used.
The product is damaged. Can I exchange it?
You can exchange the product if the product is already damaged when delivered to you. We will bear the delivery cost and replace with a new product. In the event that the damaged item is no longer available, we will advice you to replace with another product.
I broke the goods but I’ve never used it. Can I return it?
We will only accept exchange if the goods are already broken when it reaches you. We do not accept exchange or return otherwise.
I do not need an item anymore, can I return it and get a refund?
Item(s) are non-refundable once sold. We will allow exchanges according to the exchange policies.
Lemon Law Singapore
The Lemon Law does not apply to services.
It does not apply to business-to-business and consumer-to-consumer transactions.
Consumers are not entitled to remedies under the Lemon Law if: