You may cancel your order for any reason and receive a full refund prior to your order being shipped. Typically, most orders are shipped the same day they are received. Our customer service desk can inform you of the status of your order and advise you if the order can be cancelled for a full refund. Once an item is shipped, the terms of our Return policy will take effect.
We are often able to order products for our customers that are hard to find elsewhere and are outside of our regular inventory. These orders are considered custom or special orders. A representative can help you place orders for special order items. You will be notified prior to placing the order that the item is a special order and is non-returnable (unless defective). You may be able to cancel the special order prior to being procured by us by contacting us.
Please inspect all shipments upon delivery prior to signing for delivery. Customers are responsible for damaged products if approval signature is received. Our customer service team will help you if your shipment appears to be damaged. Please refuse delivery of damaged material and notify our customer service department immediately. Please do not sign for the shipment. Claims for common carrier deliveries that are signed for without damage noted by the customer must be filed by the customer directly with the common carrier. Customer Support will work to resolve concealed damage shipments on UPS or FedEx deliveries that are reported within 48 hours and will file a claim on behalf of the customer.
Returns are inspected at our warehouse upon receipt. Credit will be given to items we determine have not been installed or used in any way (except in case of manufacturing defect). Return shipping will only be charged if we determine that the returned items do not qualify for credit. We will issue a refund for qualifying returned merchandise within 30 days of receipt. We will not issue credits for Special Order items or items bought on Sale (except in case of manufacturing defect).